Refund policy
Refund and Return Policy
Last Updated: [2026]
Thank you for shopping at SOIEN. We are committed to providing quality products and excellent customer service.
Return Period
Customers may apply for a return within thirty (30) days of receiving the goods.
Return Eligibility
Returns are subject to the following conditions:
The goods must be unused, unworn, and unwashed. The goods must be in their original condition.
All original tags, hangtags, and packaging must be complete. Proof of purchase or order number must be provided.
Return requests must be submitted within 30 days of receiving the goods.
Return requests that do not meet the above conditions may be rejected.
Non-Returnable Items
The following items are not eligible for return or refund:
Special or clearance items, promotional or discounted items, customized or personalized items, gift cards
Items that have been worn, washed, altered, or damaged by the customer
Unauthorized Returns
Return Authorization
Customers must contact us for return authorization before returning any items.
Email: yan206699@outlook.com
Unauthorized returns may be refused.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Customers are also responsible for the following:
Customs Duties, Clearance Fees
Any return package with unpaid customs duties or taxes may be refused.
Refunds
After receiving and inspecting the returned goods, we will refund the amount to the original payment account within 5-10 business days.
Refunds are limited to the value of the goods themselves.
The following fees are non-refundable:
Courier shipping costs, Customs Duties
Damaged or Incorrect Goods
If you receive damaged, defective, or incorrect goods, please contact us within 7 days of receiving the goods and provide photos for verification.
Order Cancellation
Orders can be cancelled within 1 hours of purchase.
Orders already in the processing or shipping stage cannot be cancelled.
Contact Information
Store Name: SOIEN
Email: yan206699@outlook.com